Fulfillment

Service Delivery Policy

Last updated October 2026. Explains how Lynx Web Solutions delivers packaged web plans and custom digital projects after payment.

1. What “delivery” means

Lynx provides digital professional services, not physical merchandise. Under Indian commercial practice and payment-aggregator rules, delivery is accomplished when we transmit verified service credentials and artefacts, including:

  • Kickoff confirmation and project brief / SOW summary.
  • Staging URL or preview environment for review.
  • Go-live credentials, CMS / repo access, or handoff package as scoped.
  • GST-compliant tax invoice (PDF) for amounts paid.

Digital delivery of project artefacts — staging URL, source or CMS access, go-live credentials, and GST tax invoice — not physical goods.

2. Timelines

Kickoff

Within 48 hours of cleared advance and kickoff confirmation. Typical contact: email + WhatsApp.

Packaged windows

  • Starter: 7–10 days from kickoff (timely client content assumed)
  • Growth: 2–3 weeks from kickoff
  • Premium: 4–6 weeks from kickoff, or per written milestones

Windows assume timely client content and approvals. Client delays pause the clock. Custom SOWs may define different milestones.

3. Delivery channels

Artefacts and invoices are sent via: Email, client portal, and WhatsApp to the contacts provided at checkout. Keep your checkout email and phone reachable; check spam folders for messages from care@lynxweb.in.

4. Invoicing & tax

Advances and balances are receipted with GST details where applicable (SAC 998314, typical rate 18%). All packaged plan prices are in Indian Rupees (INR) and typically exclude GST unless marked inclusive. IT design and development services are generally taxable at 18% GST under SAC 998314. International clients may receive a tax invoice under applicable export-of-services rules when conditions are met.

5. Escalation if you did not receive confirmation

If payment succeeded and you have no receipt / kickoff message within one business day:

  • Check spam for mail from care@lynxweb.in.
  • Write to care@lynxweb.in / +91 99998 03332 with your Cashfree order ID / UTR.
  • Call +91 99998 03332 (Monday to Sunday, 09:00 AM – 09:00 PM IST (emergency support 24×7)). We will re-verify settlement and re-issue credentials.

6. Related policies

Terms & Conditions · Refund & Cancellation · Privacy

Entity: Lynx Web Solutions | GSTIN: 07ALBPD7886K1ZP | Support: care@lynxweb.in